Returns & Exchanges

The withdrawal, return, and warranty terms that apply to orders placed on handlerkraft.md.

Last updated: August 19, 2026 Applies to: handlerkraft.md Law No. 105/2003

Right of Withdrawal

For individual consumers

Under Law No. 105/2003 on consumer protection, a Customer who is an individual purchasing a product outside their trade, business, or professional activity (a "consumer") has the right to withdraw from the contract without giving any reason, within 14 calendar days of physically receiving the product.

This right does not apply to customers that are legal entities, or to individuals purchasing products for professional/business purposes (e.g. a sole trader buying a forklift for their own warehouse) — for these categories, return terms are as agreed commercially between the parties.

The right of withdrawal does not apply to goods made or configured to your specifications or clearly personalized (for example, industrial racking systems custom-built to a project).

To exercise the right of withdrawal, notify HandlerKraft in writing (sales@handlerkraft.md) of your decision. The product must be returned at your expense (unless HandlerKraft agrees otherwise), in its original condition, unused, with original packaging, within 14 days of notifying the withdrawal. Refunds are issued within 14 days of receiving the product or proof of its return shipment.

Warranty & Complaints

Quality and conformity

Products carry the statutory conformity guarantee under Law No. 105/2003, as well as, where applicable, HELI's manufacturer warranty, whose specific terms (duration, conditions) are stated on the product page or communicated at order confirmation.

Complaints about product/service quality should be sent to sales@handlerkraft.md or to HandlerKraft's registered address; statutory resolution timelines are those set by Law No. 105/2003.

Consumers dissatisfied with the resolution of a complaint may contact the Agency for Consumer Protection and Market Surveillance (formerly ISSPNPC).

For all other commercial terms (ordering, payment, delivery), see the full Terms and Conditions.